Expo Session Agenda

Global Connections Expo Opens: 11:00 am

The opening keynote will set the stage for the conference by examining some key issues in the global sourcing arena and providing a vision for companies in the New Era. As the global economy recovers companies find themselves at crossroads, having to balance curtailed budgets with the need to gain more agility and a competitive edge. In this changed business environment Global Sourcing has assumed a new significance. Larry Quinlan, CIO of Deloitte will speak from his experience on how executives can play
this balancing act and leverage Global Sourcing to harness emerging opportunities as well as streamline operations.

This keynote will provide valuable insights into today’s strategic priorities that will drive decision making for the coming year.

Take a tour of the show floor and learn how to spend your time more productively. We will give you some hands on tips that will help you get the most out of your event experience. Looking for specific solutions, we’ll point you in the right direction. You will also find out where and when all the activities will be taking place.

Recent economic conditions have brought about significant changes in the Global Sourcing industry. Pricing pressures, vendor consolidation and emergence of new destinations has changed the landscape. This panel will discuss the trends and drivers that will shape Global Sourcing in 2010 and onwards. Discussion subjects will include new contract and business models; geographies that present the best growth opportunities, new suppliers looking to compete, specialized services and delivery models, the future of captive offshore entities and the likely changes to the onshore/offshore mix. This panel will provide essential insights for services buyers as well as providers on how to adapt to the evolving sourcing landscape and realize optimum benefits.

India has been the pioneer and leader in the sourcing industry and had seemed almost invincible until a few years ago.  Now with many strong contenders in China, Philippines and other emerging destinations and a slew of problems from wage escalation to rampant attrition, India is facing renewed challenges. So how does India continue to maintain its superiority when it comes to providing end to end outsourcing models and scale? This panel will provide perspectives on how Indian providers are innovating to raise the bar and open new market segments. By devising specialized service offerings, alternative delivery models, flexible pricing options and adopting a global delivery model, many of the Indian providers continue to expand their market share. Come learn how India is positioning to be the hub in a global sourcing portfolio by providing incremental value to service buyers and embracing other emerging locations.

Typically whenever there’s a downturn people outsource more, not less. Organizations want to take costs out wherever they can. CFOs are pounding on their CIO’s to just outsource it, just offshore it. During these economic downturn what are locations that can effectively manage your business requirements?

Asia has been the traditional leader in the outsourcing space with India, China and Philippines continuing to increase their share of the total pie. As this region has grown, it has also faced problems like attrition and wage inflation. Taking advantage of the outsourcing trend to this region many other nations have also emerged as viable alternatives-like Vietnam, Malaysia, Thailand and Sri Lanka. Also various provinces within China have been competing against each other as well to stake their claim as outsourcing havens. An engaging panel comprising of sourcing specialists and country representatives will discuss the comparative benefits and share their perspectives on sourcing strategies for this region. The panelists will discuss the value proposition of dealing with destination Asia.

This session will:

• Explore fast maturing as well as emerging destinations for outsourcing that may soon be on your radar screen.

• Provide a deeper understanding of various outsourcing options in this region along with tips for successful offshoring projects.

Few topics provoke more heated debate than globalization. On one hand globalization is considered essential for companies that want to survive in today’s economy, while on the other side it is blamed for job losses and the economic decline of the US. Executives say they hire from abroad because of deficiencies in the U.S. workforce and skills shortages while worker advocacy groups say it is all about cheap labor.

This exclusive and insightful keynote from one of the most vocal and well read globalization thought leaders will open your eyes and provide a true picture based on in depth research and objective analysis. Through some pathbreaking research which shatters some of the myths in the globalization debate, Wadhwa exposes how contentious public debates on globalization and outsourcing commonly use data which isn’t grounded in reality. He shows why globalization and outsourcing are the new reality and how this trend will continue to build even more momentum.

Finally, Wadhwa will provide concrete advice and ideas on how the U.S. can regain its edge in the global economy by understanding the new reality and focusing on its strengths such as entrepreneurship and innovation. By effectively harnessing its highly educated and skilled workforce, and balancing immigrant intellectual capital, the US can continue to be the winner rather than the victim of globalization.

Keynoters, Speakers, Conference-goers, Expo-only attendees, Vendors … Everyone is invited to a unique experience.

Join us for cocktails, hors d’oeuvres and live entertainment. Network with fellow executives from more than 25 different countries. If you are looking to make new connections and network with a C-level crowd, you can’t miss this event.

Global Connections Expo Closes: 7:00pm

After closing a deal at dinner, join the rest of the crowd for some late night cocktails.  Starting after the Reception, we will all meet to continue the networking and building of new friendships.

Global Connections Expo Opens: 10:30 am

Take a tour of the show floor and learn how to spend your time more productively. We will give you some hands on tips that will help you get the most out of your event experience. Looking for specific solutions, we’ll point you in the right direction. You will also find out where and when all the activities will be taking place.

Some CIOs lead Change and Innovation across their organization by going beyond the traditional Outsourcing models and preferring flexibility to rigid long term engagements. The current financial challenges offer further opportunities to bring about new partnership models within and beyond the organization. This keynote by Joe
Simon, CIO of Viacom, discusses how the Smart Sourcing approach focuses on multiple “under the radar” outsourcing deals with different vendors, achieving positive results with much less risk, cost and internal resistance. In short, this is an incremental approach to outsourcing that provides a much more nimble model for a global organization. Joe has pioneered this pragmatic yet strategic model and redefined enterprise boundaries to retain core talent and expertise in house. Joe will discuss how a Smart Sourcing
framework based on MSAs and continual competitive bidding can enable a diversified organization to adapt to the new economic realities as well as a dynamically changing business and technology environment.

The Europe, Middle East, Africa (EMEA) regional countries continue to leverage their two core strengths - a proximity to European markets and generally lower labor rates. The Eastern European countries especially are focused on providing services which capitalize on their engineering talents and experience. The expansion of the European Union (EU) is also creating both regionalized and worldwide global sourcing opportunities for EMEA business services.

With a balance of English skills, engineering talent, and cultural sensitivity, the EMEA based service providers are poised for expansion. Governments throughout the region are working diligently to make their markets both attractive and compatible destinations for Global Sourcing business models by enhancing the policies and infrastructure to support future demand.

This session will:

• How do the EMEA countries and companies compare against each other and to other global competitors?

• What are some of the advantages and challenges for doing business in the EMEA regions?
  
• How do you develop the best business model for utilizing these offshoring opportunities?

The Latin America region is working to leverage its competitive advantages in high-growth areas of global sourcing. With its shared time zones across North, Central, and South America, the Latin countries are well positioned for supporting expanding enterprises and providing real time back office support. Many countries are already benefiting from expansion of nearshoring - the creation of offsite operations that are closer, both culturally and geographically,
to the supported enterprise.

Latin countries are also focused using English skills and engineering talent to tackle increasingly complex projects and processes. Governments in Central and South America are focusing on enhancing their markets as attractive nearshoring destinations for US customers by putting in place appropriate policy and infrastructure to support future demand.

Our Latin America Panel will explore:

• How do the Latin countries stack up against each other and against other global competitors?

• What are some of the distinct advantages and challenges faced in this region?
  
• How do you develop the best business model for using these nearshoring opportunities?

Government IT, with an annual spend of $150 billion, is going through a dramatic shift driven by the Obama administration as well as other technological and demographic shifts. In 2008, the Obama campaign rewrote the book on campaigning by innovative use of IT and the Internet. The lessons learned during the campaign are being morphed into the business of governance in some very innovative ways.

This new spirit of openness and focus on IT is also likely to bring changes in the way we use IT in government. First, the rapid growth of mobile appliances and wireless technology will significantly support the agenda of government transparency. Second, the emergence of a culture of sharing and collaboration will further the business case for virtualization, Cloud computing, and Open Source. Finally, green IT as a moral and business imperative will continue to gain momentum. The next few years should provide for considerable innovation in the use of IT in government and hopefully the remaking of the institutions of democracy.

This timely keynote will provide valuable advice and lessons on how suppliers can shape their products and strategies to tap into new opportunities, as well as provide insights to organizations on adapting some of these innovative practices.

Take part in the Fireside Chat to wrap your Global Sourcing Forum+Expo experience.